Question 1

If I'm not ready to order but want to store things in a shopping cart as I add them, can I?

Accepted Answer

Yes. You can add items to your transaction cart, and when you are ready to order, go to the saved items section from the menu, find the order cart you have in progress, and complete it. Your order then goes out to other users on the network who can fill it. Adding items as you think about them is a great way to use the app as a shopping list you build bit by bit, then put onto the Peersit network for completion when the list is done.

Question 2

What are the hours of operation of the app?

Accepted Answer

You can use the app 24/7, as a consumer or as a provider of services.

Question 3

Where can I currently use Peersit?

Accepted Answer

You can currently use Peersit in the apartment complexes where it's available and where you have been notified. We will let users know when it's available elsewhere.

Question 4

Can I order alcohol on Peersit?

Accepted Answer

Yes, you can if you are at least 21 years of age in Florida. Show your ID to the person who drops it off to you when the transaction is being completed.

Question 5

Can I cancel my order after making it?

Accepted Answer

Prior to the order being accepted by anyone you can cancel the order without any penalty. If your supplier has already accepted the order, you must contact them within the app and let them know you need to cancel before cancellation. If they have already picked up your order and paid for it, you will be responsible for the goods purchased on your behalf and the transaction fee.

Question 6

If the person doesn't show up with my delivery order, ATM money or other things I ordered, will I be billed?

Accepted Answer

If they don't show up, you aren't billed for the order. You are fine in all cases and don't have to worry about your money. Feel free to cancel the order within the app if communication with them can't be made there. In 99.9% of cases they will show up, since they took the order and want to make the fee. If you have any issues that the app can't handle with the messaging and calling features, let us know.

Question 7

What forms of payment can I use to pay, or to receive payment if I complete an order for someone?

Accepted Answer

You can pay with your debit card or credit card on Peersit. If you are on the supply side and fill an order for one of your neighbors, for example, you can be paid out to your debit card only. Bank account payouts will not be enabled at the outset but may be added later. Debit card payouts are faster and show up in your checking account, so that option should be chosen in most cases — especially if you choose instant payout, which reaches the bank account associated with your debit card in 5–60 minutes, ensuring you can access your earnings quickly.

Question 8

What is the difference between standard and instant payouts when I complete someone's order?

Accepted Answer

If you select a standard payout, you will be paid out to the bank account attached to your debit card within 2–3 business days. If you want more speed, select instant payout, which can be in your account within 5–45 minutes on average for a fee of 1% of the payout or $0.50, whichever is greater. Fees Peersit charges for payouts are subject to change, and any changes will be updated here in the FAQ.

Question 9

What are the prices for the services on the app?

Accepted Answer

All transactions have an upfront price estimate tool and an invoice at the end that show how pricing is currently done for each transaction type. The final price is displayed there, including tip and any other adjustments. Our team will always strive to have pricing in line with your expectations as consumers and suppliers, depending on which part of the app you are using. Please refer to the price estimate tool while ordering and the order invoice at the end of each transaction for current pricing, and any other place in the app that displays price estimates. Pricing is subject to change from time to time based on market conditions, but will remain affordable.

Question 10

How do we use the secret code groups functionality to give a portion of the proceeds to our group and keep the rest?

Accepted Answer

If you are part of an organization that is fundraising, have one user — such as the president, treasurer or some other trusted party — create the secret group code in the supplier side of the app, on the settings page. The rest of you can place yourselves in the group using the code they give you, on your own supplier settings page. Any time you do a transaction as a service provider on the app, a certain percentage of the service fee and tip will go to the group and the rest will be forwarded to you for completing the transaction. The percentage taken by the group creator will be disclosed to you by them in most cases, since you are clearly part of their organization. Please speak to them for more details on the percentages they are taking on each transaction you complete as a supplier who has joined a secret code group. If you have any further questions and need help setting up your secret code group, please email help@peersit.com.

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